Returns Policy

Last Updated: 01/01/2025

Thank you for shopping at riikwallet.com. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your smart wallet purchase, please review our returns policy below.

  1. Eligibility for Returns
  • Timeframe: You may request a return within 15 days from the date you received your order.
  • Condition: To be eligible for a return, the item must be in its original condition, unused, undamaged, and in the original packaging. All tags, accessories, manuals, and documentation must be included.
  • Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required for all returns.
  1. Non-Returnable Items

Certain items may be exempt from returns, including:

  • Customized or personalized smart wallets.
  • Items marked as “final sale” or “non-returnable” on the product page.
  • Any products that have been used, altered, or damaged by the customer.
  1. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@riikwallet.com or call us at 646.356.9852 to request a return authorization. Please include your order number and the reason for the return.
  2. Return Authorization: Once your return request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return your item.
  3. Packaging and Shipping: Please securely package the item along with all original accessories and documentation. Write the RMA number clearly on the outside of the package. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
  1. Inspection and Refunds
  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
  • Refund Process: If the return is approved, a refund will be issued to your original method of payment within 7-10 business days after receipt and inspection of the item.
  • Partial Refunds: In cases where the item is not in its original condition, or if it has been damaged or missing parts for reasons not due to our error, the refund amount may be reduced accordingly.
  1. Exchanges

If you would like to exchange your product for a different style, color, or size, please follow the same process as for a return. Once your return is approved, you may place a new order for the desired item. If you need assistance with an exchange, please contact our customer support team.

  1. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [insert support email address] or [insert phone number] with your order number and a description of the issue. We may request photographic evidence of the defect or damage. We will work with you to resolve the issue through a replacement, repair, or refund, as appropriate.

  1. Questions

If you have any questions regarding our Returns Policy, please contact our customer support team at:

  • Email: info@riikwallet.com
  • Phone: 646.365.3659

Disclaimer: This Returns Policy is provided as a sample template and may not cover every possible scenario or legal requirement applicable to your business. Please ensure that you customize this policy to reflect your actual practices and consult with a legal professional if necessary.

By shopping with riikwallet.com, you acknowledge that you have read and understand this Returns Policy.